FAQs

Departure

Usually our Quad4 tours at Costa da Caparica start in the morning and then again in the late afternoon for sunset hours. Furthermore, the tour departure hour depends on the time of year and the tour you selected.
 Also, we have tours that leave earlier and go out later in the summer and the reverse for winter. We do the best to find a departure time that suits your needs. Remember, we can customize a tour to fit your schedule!

Meeting Point

The meeting point is at our facilities, located at Avenida General Humberto Delgado 27, Costa da Caparica. Once you book, the link with the location will be sent to you by email and mobile phone.

Arrival schedule

We ask all our guest to arrive at least 15 minutes prior to the stated start time. This gives us a chance to get you equipped with the proper equipment and go over the operation and safety rules.By showing up 15 minutes prior to your start time we will make sure you spend your tour time doing what you’ve paid for, having a great time!

Driver's age

All drivers must have a valid driver’s license. Unfortunately not a learner’s permit. Participants under the age of 18 must also be accompanied by an adult.

Foreign driver's license

Yes, all valid driving licenses in the light vehicle category ( B ) are allowed to drive. Do not forget that if you have to submit to an authority, you will have to prove that you have been in Portugal for less than 6 months, otherwise you will be subject to a fine.

Clothes

We recommend dressing appropriate for the weather. Meaning a t-shirt if it’s warm and hoodie if it’s colder. A windbreaker, sunglasses and your camera are also a good idea. Closed-toed shoes are mandatory. Consequently, we do not allow flip flops or sandals to be worn on any of our tours.

Helmet

Yes. Everyone who is riding on an ATV with us must wear a helmet. No helmet, no riding – no exceptions.

Restrooms

No, the only restrooms are located where you begin the tour. Our guides always remind everyone to visit the restroom before your tour begins.

Belongings

No, the only restrooms are located where you begin the tour. Our guides always remind everyone to visit the restroom before your tour begins.

Weather Conditions

We run our tours rain or shine and have full rain gear available for everyone on tour. If you are having concerns about the weather as your tour approaches, please call us.If the weather is bad, we will typically contact you to discuss options.

Cancellation Policy

Depending on who cancels the tour, our cancellation policy is the following:

1) By the client

Cancellation must be informed in writing and is subject to a fee that varies according to the advance date:

a) 7 days or less to the tour date - 25% fee of the amount paid.

b) 2 days or less to the tour date - 50% fee of the amount paid.

c) On the day of the tour - 100% fee of the amount paid.

If, by any reason, you leave the tour before it ends, there will be no refund for the non used services.

2) By Quad4Lisbon:

Quad4Lisbon reserves the right to cancel a tour at any time, including just before it starts if, due to terrorist actions, natural disasters, political instability or any other external events, there will be no conditions for the tour to be held. In this case, the tour may be rearranged or you will be fully refunded.

Reservation Changes

If you need to make changes to your reservation we are happy to help, just give us a call, and we will accommodate your requests in every way we can.

Waiver

Yes, it is mandatory for all tour participants to sign a Release of Liability and Waiver form. Once you book a tour we will email you the waiver. It will be in electronic form and you will be able to send it to the other participants of your tour. Any participant under the age of 19 must be accompanied by an adult that can sign on their behalf.

Payment Conditions

Yes, we require full payment of your reservation upon booking.

Pets

No, as much as we love animals it is not safe to have them out on tour with us.

Hotel transfer

Yes, we can ask for a private transfer or alternatively, we can hire Uber for you which should not exceed 20euros from anywhere in Lisbon.

Reservations

You should provide Quad4Lisbon the following information: full name, birth date, nationality and if there are any medical conditions that may effect your ability to perform this activity.

Documents

Just before your tours begins, you will have to present your ID card as well as your drivers license so that we may assure you fulfil all the requirements needed. Quad4Lisbon does not take any responsibility if the requirements are not fulfilled and if your are restrained to the activity.

Insurance

Quad4Lisbon has the liability insurance required by law for this activity. It does'not include coverage against personal accidents, death, medical expenses, emergency repatriation and lost of personal assets.